How to Set Up an Agency Admin Account on Openn

An Agency Admin account is designed for principals who want oversight of all activity across their agency on Openn, or for admin staff who support agents on the platform. This guide covers registration, email verification, and linking the account to an existing agency or creating a new one.

WHEN TO USE THIS ACCOUNT TYPE

- Suited to principals who want to oversee everything happening across their agency on Openn, or to admin staff who support agents.

CREATING THE ACCOUNT

- Navigate to the Openn website.

- Click Login in the top right-hand corner.

- Select Sign Up.

- Enter your email address and a password, then confirm you are not a robot.

- Click Sign Up to proceed.

EMAIL VERIFICATION

- You will receive a six-digit verification code by email. It arrives quickly — enter it to continue.

SELECTING YOUR ACCOUNT TYPE

- After verification, you're presented with four account type options. Select "I'm an Agency Admin".

ENTERING YOUR DETAILS

- Enter your personal details and phone number.

- Search for your agency by name to link your account to it.

- If your agency does not yet exist in the system, you can create a new agency at this step.

APPROVAL

- Once submitted, your request is sent to the Openn team for approval, which is completed promptly.

COMMON QUESTIONS

Q: Who should set up an Agency Admin account? A: Principals who want visibility over all activity in their agency, or admin staff who need access to support agents.

Q: What happens after I sign up? A: After completing your details and linking or creating your agency, your request is sent to the Openn team for approval.

Q: What if my agency is not listed? A: You can create a new agency entry directly during the sign-up process.

Q: How long does the verification code take? A: The six-digit code is emailed to you and arrives quickly after you sign up.

Q: How many account type options are there? A: Four. For an Agency Admin account, select "I'm an Agency Admin".

(Note: this article accompanies a video tutorial in the Openn help centre; the video should be re-added here.)