This guide explains how to add and manage team members on a property listing in Openn, including joint listing agents, admin staff, and auctioneers. The setup differs slightly between private treaty and auction sales.
ACCESSING TEAM SETTINGS
- Navigate to the property page.
- Click Edit in the top right-hand corner.
- Select the Team tab (the third tab from the right).
SETTING UP A TEAM FOR A PRIVATE TREATY SALE
- Add any joint listing agents from within your agency in the agents section.
- Add up to two agency admin staff who will receive notifications about updates or changes in the campaign.
- In total, up to five people can receive notifications on a private treaty listing: up to three listing agents and two admin staff.
SETTING UP A TEAM FOR AN AUCTION
The auction setup follows the same process but requires an auctioneer. Navigate to the property, click Edit, and select the Team tab. Alongside the listing agent field you'll see an auctioneer field with three options:
- I'm the auctioneer — the listing agent also conducts the auction.
- I'm using my own nominated auctioneer — enter your preferred auctioneer's details.
- I would like to use a certified Openn auctioneer — Openn assigns an accredited auctioneer to the campaign.
Once auctioneer details are entered, they receive all relevant campaign notifications. Agency admin staff can be added to auction listings the same way as private treaty.
COMMON QUESTIONS
Q: How many people can receive notifications on a listing? A: Up to five on a private treaty listing — a maximum of three listing agents and two admin staff.
Q: Do I need to add an auctioneer for every listing? A: Only for auction listings. Private treaty sales don't require an auctioneer.
Q: What if I don't have my own auctioneer? A: Select the certified Openn auctioneer option and one will be assigned to your campaign.
Q: Will team members be notified automatically once added? A: Yes — all members (joint agents, admin staff, auctioneer) receive relevant campaign notifications.
Q: Can I add team members from outside my agency? A: Joint listing agents are selected from within the agency. For auctioneers, you can nominate your own external auctioneer or use a certified Openn auctioneer.
(Note: this article accompanies a video tutorial in the Openn help centre; the video should be re-added here.)
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